At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
Education and Experience Required:
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 0-2 years of experience
Knowledge and Skills Required:
Good written and verbal communication, negotiation, and conflict resolution skills.
Fluency in English and German
Good problem solving skills
Familiarity with computers
Basic prioritization skills
Basic understanding of collection processes and financial concepts
Basic Influence Skills
Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
May act as resolver for designated self-resolving accounts
Identify appropriate customer contacts to obtain payment or identify and resolve issues
Proactively make regular contact with customers via phone or email
Respond and follow up promptly on customer requests or issues
Build and maintain internal HPE (sales, credit, order management, etc.) and external customer relationships
Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
Document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
Forecast month-end/quarter end aging results for assigned portfolio.
Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.