Collections Analyst-English

Angajator: Hewlett Packard Enterprise
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.11.2017
    Scurta descriere a companiei

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

    Cerinte

    Education and Experience Required:

    First level university degree with a focus in business or economics recommended or equivalent experience.

    Typically 0-2 years of experience
    Knowledge and Skills Required:
    Good written and verbal communication, negotiation, and conflict resolution skills.

    Fluency in English
    Good problem solving skills
    Familiarity with computers
    Basic prioritization skills
    Basic understanding of collection processes and financial concepts
    Basic Influence Skills

    Responsabilitati

    Description:

    Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships

    May act as resolver for designated self-resolving accounts
    Identify appropriate customer contacts to obtain payment or identify and resolve issues
    Proactively make regular contact with customers via phone or email
    Respond and follow up promptly on customer requests or issues
    Build and maintain internal HPE (sales, credit, order management, etc.) and external customer relationships

    Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
    Document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
    Forecast month-end/quarter end aging results for assigned portfolio.

    Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.

    Alte informatii

    Hewlett Packard Enterprise Values:
    Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
    Bias for action: We never sit still - we take advantage of every opportunity
    Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

    What do we offer?
    Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.