Client Operations Supervisor

Employer: G2-Travel
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.11.2017
    Short company description

    Requirements

    - Previous experience in travel / hospitality industry;
    - Ability to implement and monitor processes and procedures for back office activities;
    - Leadership abilities: supervising, recruiting, monitoring and evaluating subordinated teams;
    - Customer oriented approach;
    - Result oriented attitude;
    - Planning and organising skills;
    - Time management skills;
    - High attention to details;
    - Training Skills;
    - Excellent communication skills;
    - Flexibility and ability to adapt to changes;
    - Initiative and proactivity;
    - Advanced knowledge of English;
    - Professional usage of MS Office;

    Responsibilities

    - Implements and monitors all processes and procedures within the team;
    - Coordinates and monitors the team’s activities based on the sales forecast and given tools in order to ensure effective allocation of work and use of resources;
    - Ensure the team is reaching deadlines and provides accurate itineraries (ex: Check invoicing making sure they are sent on time and are correct)
    - To be permanently updated with all the specifications of the assigned clients so clear instructions can be given to the staff;
    - Deals with complex situations and find the most effective solutions;
    - Maintain profitability on tour groups and increase margins wherever possible by negotiating with internal departments / suppliers
    - Identifies ways to improve and streamline processes;
    - Operates tours whenever there is a business need (not more than 5);
    - Prepares weekly, monthly and ad-hoc requested reports for Management team if requested;
    - Builds up and maintain good working relationships with all stakeholders (internally and externally);
    - Analyse, monitor and evaluate team performance;
    - Propose new solutions to improve team’s performance;
    - Identify training and development needs;
    - Offers training to new joiners and integrates them in the team and also refresh training to existing staff whenever needed;
    - 121 meeting with staff (once a month)
    - Team meetings (once a month)
    - Takes over specific managers tasks if and when needed;

    Other info

    Benefits:

    - Competitive financial reward
    - Language allowance
    - Language classes
    - Business trips
    - International mobility
    - Training and development opportunities
    - Wellness programs