Client Operations Supervisor

- Previous experience in travel / hospitality industry;
- Ability to implement and monitor processes and procedures for back office activities;
- Leadership abilities: supervising, recruiting, monitoring and evaluating subordinated teams;
- Customer oriented approach;
- Result oriented attitude;
- Planning and organising skills;
- Time management skills;
- High attention to details;
- Training Skills;
- Excellent communication skills;
- Flexibility and ability to adapt to changes;
- Initiative and proactivity;
- Advanced knowledge of English;
- Professional usage of MS Office;

- Implements and monitors all processes and procedures within the team;
- Coordinates and monitors the team’s activities based on the sales forecast and given tools in order to ensure effective allocation of work and use of resources;
- Ensure the team is reaching deadlines and provides accurate itineraries (ex: Check invoicing making sure they are sent on time and are correct)
- To be permanently updated with all the specifications of the assigned clients so clear instructions can be given to the staff;
- Deals with complex situations and find the most effective solutions;
- Maintain profitability on tour groups and increase margins wherever possible by negotiating with internal departments / suppliers
- Identifies ways to improve and streamline processes;
- Operates tours whenever there is a business need (not more than 5);
- Prepares weekly, monthly and ad-hoc requested reports for Management team if requested;
- Builds up and maintain good working relationships with all stakeholders (internally and externally);
- Analyse, monitor and evaluate team performance;
- Propose new solutions to improve team’s performance;
- Identify training and development needs;
- Offers training to new joiners and integrates them in the team and also refresh training to existing staff whenever needed;
- 121 meeting with staff (once a month)
- Team meetings (once a month)
- Takes over specific managers tasks if and when needed;

Benefits:

- Competitive financial reward
- Language allowance
- Language classes
- Business trips
- International mobility
- Training and development opportunities
- Wellness programs