IT Support Specialist

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Employer: Deloitte Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.12.2017
    Remote work: On-site
    Short company description

    Voted the Most Desired Employer in Romania, in the Financial Services Industry, five consecutive times, in the Catalyst surveys, Deloitte Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services, through 2,000 professionals. The Regional Audit Delivery Center (RADC) provides Audit services to various Country Member Firms from Deloitte Central Europe and to their clients. The Tax & Legal Delivery Center (TLDC) offers services focused on 5 service lines: GES (Global Employer Services), Business Tax, Global Tax Center Europe, Global Trade Advisory (GTA) and Legal Center of Excellence (CoE).
    Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among “World’s Most Attractive Employers”, by Universum, according to 2020 surveys.

    We believe that innovation comes from contrasting disciplines, backgrounds and cultural perspectives and that the innovative solutions our people deliver have to always make an impact that matters. We celebrate individual strengths and we prioritize our people’s well-being.

    You bring the ambition, we’ll provide the opportunities.

    Requirements

    Required Personal qualities:
    -Builds effective working relationships.
    -Interacts with customers in a warm and friendly way.
    -Displays a positive, optimistic attitude towards challenges and problems.
    -Takes immediate action to meet customer requests or needs.
    -Takes initiative to do what needs to be done without being asked to do so.
    -Demonstrates personal commitment to the principles, values, and ethics of the organization.
    -Learns and shares knowledge with the team.
    -Is willing to support a standard service with a limited range of variation.

    Required Qualifications and Experience:
    -Experience with supporting users in the mid-range enterprise organization.
    -Good overview of IT infrastructure and architecture.
    -Working experience with industry-standard client SW: MS Windows 8.1 and 10, MS Office suite, IBM Lotus Notes.
    -Working experience with user management tasks in Active Directory.
    -Intermediate experience with managing MS Windows Server 2012 and LAN networking.
    -Good communication skills in English, both verbal and written.
    -Willingness to continuously improve own knowledge, skills, and attitudes.

    Responsibilities

    Job purpose:
    Provide efficient and effective local and remote support to Deloitte users of information technologies who utilize computer hardware, software, attached peripherals and mobile technologies.
    The Specialist of IT user support will work as member of the international team of desktop services to implement standards, as well as deploy and support new applications, services, and operating systems. The scope of support relates to Deloitte business in Bucharest, Romania.

    Key responsibilities:
    -Provide IT Service Desk support to local and remote user groups, including support of desktops, laptops, mobile devices, and LAN infrastructure in the office.
    -Investigate and resolve issues with personal computers and associated peripherals to ensure that hardware and software products are working properly.
    -Troubleshoot hardware, software, and networking issues as they arise.
    -Install and configure personal computers and desktop software to fulfill the business needs and operability.
    -Cooperate and support other specialized teams with IT infrastructure

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