SAP Technical Support L2

Angajator: Kepler Rominfo
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.11.2017
    Scurta descriere a companiei

    Kepler-Rominfo is one of the leading Romanian IT companies, providing software services, solutions and products to an ever-increasing number of customers worldwide. With a continuous turnover increase, Kepler-Rominfo has reached today more than 200 high-level software consultants, able to cover a large area of technical and functional requirements.

    Kepler-Rominfo became part of the Alten Group - the European leader in engineering and technology consulting.

    We're proud to be here, and we invite you to join us!.

    Cerinte

    Role:
    Technical Level 2 Support position requires very high levels of technical depth to troubleshoot the problems that may occur in banking applications/ modules for customer & sales workplaces/ CRM applications based on SAP platform.

    Requirements:
    • SAP tools and other 3rd party tools;
    Nice-to-have skills:
    • ABAP from Rel. 7.x upwards;
    • Oracle-SQL based on Oracle V11.x and/or Oracle V12.x;
    • Development skills are not required but will be helpful.

    Other requests:
    • Support L2 background
    • University degree
    • Fluency in English

    Responsabilitati

    • Analyzing tickets in HP Business Service Manager and develop solutions as well as consulting the 3rd/4th level support on issues (eg. incidents, problems and service requests), batch files
    • Atomic (UC4) job control scripts and database content by using Monitoring tools
    • Analyze customer problems & service requests and resolve them within agreed service levels.
    • Use troubleshooting/ debugging techniques and tools to analyze technical problems.
    • Engage Development teams for issues that need a resolution through code fixes.
    • Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team.

    Alte informatii

    OFFER:
    • Recognition of professional value: career plan that we build together
    • Professional work environment
    • Premium Plus health package
    • Discounts for gym and massage
    • Financial support for training on latest technologies and project management as well as professional certifications
    • International projects for companies in FORTUNE 500