SAP Technical Support L2
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Angajator: | ALTEN KEPLER - IT DIVISION |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 12.02.2018 |
Remote work: | On-site |
Cerinte
Role:
Technical Level 2 Support position requires very high levels of technical depth to troubleshoot the problems that may occur in banking applications/ modules for customer & sales workplaces/ CRM applications based on SAP platform.
Requirements:
• SAP tools and other 3rd party tools;
Nice-to-have skills:
• ABAP from Rel. 7.x upwards;
• Oracle-SQL based on Oracle V11.x and/or Oracle V12.x;
• Development skills are not required but will be helpful.
Other requests:
• Support L2 background
• University degree
• Fluency in English
• Analyzing tickets in HP Business Service Manager and develop solutions as well as consulting the 3rd/4th level support on issues (eg. incidents, problems and service requests), batch files
• Atomic (UC4) job control scripts and database content by using Monitoring tools
• Analyze customer problems & service requests and resolve them within agreed service levels.
• Use troubleshooting/ debugging techniques and tools to analyze technical problems.
• Engage Development teams for issues that need a resolution through code fixes.
• Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team.
OFFER:
• Recognition of professional value: career plan that we build together
• Professional work environment
• Premium Plus health package
• Discounts for gym and massage
• Financial support for training on latest technologies and project management as well as professional certifications
• International projects for companies in FORTUNE 500
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