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Angajator: ING Romania
Domeniu:
  • Asigurari - Intermedieri financiare
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 08.12.2017
    Scurta descriere a companiei

    ING Romania is part of ING Group, a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments.
    ING Romania was established in 1994 and pioneered the local banking industry, bringing new products and services for local corporates. In 2004, it extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    ING Software Development Center in Bucharest, is a global hub for technology & innovation, developing scalable IT solutions across ING, in areas such as Core Banking, Big Data, Financial Markets etc. Now a key Transformer in the field of technology, ING Software Development Center started as a Profile Center of Excellence, but has rapidly grown into a global hub and the main provider of IT solutions for ING Group. The hub was opened in 2015 and it is currently working with 11 countries.

    Our customers are at the heart of what we do and our purpose is to empower people to stay a step ahead in life and in business.

    Cerinte

    Care este profilul pe care il cautam?
    • Studii superioare, cunostinte de specialitate;
    • Minim 1 an intr-o pozitie similara (casierie si/sau operatiuni servicii clientela);
    • Cunostinte solide de MS Office;
    • Bune cunostinte de limba engleza – comunicare orala si scrisa.
    • Abilitati de comunicare si relationare;
    • Corectitudine si atentie la detalii, atentie distributiva;
    • Adaptabilitate, deschidere la munca in echipa.

    Responsabilitati

    Ce vei face in acest rol? Iata responsabilitatile:

    • Responsabilitatea zilnica de a accepta, verifica, procesa sau a trimite spre procesare (dupa caz), instructiunile de plata/incasare (fara numerar) primite de la client: ordine de plata, instrumente de debit, schimburi valutare si depozite
    • Eliberarea instrumentelor de debit solicitate sau a cardurilor si pin-urilor Visa Business, kit-urilor si cardurilor ING Online;
    • Printarea si inmanarea extraselor, sau a confirmarilor solicitate de catre clienti;
    • Investigarea si monitorizarea erorilor, a platilor rejectate, a refuzurilor la plata in cazul Instrumentelor de Debit cat si oferirea informatiilor telefonice clientilor (tranzactii refuzate, confirmare sold, tranzactii prin IOL etc);
    • Efectuarea incasarilor si retragerilor de numerar la cererea clientilor precum si a tranzactiilor de schimb valutar, conform procedurilor in vigoare;
    • Identificarea clientilor pe baza documentelor de identitate, prin sistemele disponibile (FABO, Documentum, Record, Freeze List, UHRC etc) precum si raportarea tranzactiilor in concordanta cu procedurile de prevenire a spalarii banilor;
    • Responsabilitatea generală privind controlul în mod profesionist a relaţiilor cu clienţii indiferent de segmentarea acestora ( PF, MCSE, SME, MCB, WB), oferirea de produse bancare clienţilor, în concordanţă cu politica aprobata in vigoare.
    • Oferirea de consultanta si suport operational clientilor, persoane fizice si persoane juridice privind operatiunile bancare solicitate.