Customer Care Representative with French

Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 24.11.2017
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    CANDIDATE PROFILE:

    •Excellent command of spoken and written French;
    •Good command of English;
    •Excellent customer servicing skills;
    •Very good business writing skills
    •Graduate of Letters, Communication & Public Relations, Economics, Geography or Tourism (would be preferred, not exclusive);
    •Good MS Office skills;
    •Attention to detail;
    •Team worker.

    Responsabilitati

    - Processing hotel bookings using client specific applications and any other systems/tools required;
    - Communicating with client through phone, chat or email to ensure timely processing of booking requests;
    - Sending booking confirmations/vouchers to the concerned departments/client;
    - Updating the systems with relevant information;
    - Quality and customer satisfaction metrics.

    Alte informatii

    BENEFITS:

    - Competitive salary remuneration;
    - Bonus for French skills;
    - Bonus for performance;
    - Private medical insurance;
    - Lunch tickets;
    - Full-time and indefinite employment contract.