Retail Account Manager – 12 months

ING Bank Romania is part of ING Group, a global international financial institution, which offers banking services to over 38.4 million individual customers, companies or institutions in over 40 countries.
Founded in 1994, ING Bank Romania is the fourth bank in the top 10 local banks, according to assets, and the only bank with organic growth, without acquisitions of customer portfolios or other banks. ING Bank Romania is a universal bank with over 1.7 million customers in three business segments: individuals (retail), SMEs and Mid-Corporate companies and Wholesale Banking.
ING's mission is to empower people to stay a step ahead in life and in business.

What you bring to the team:

• University degree in finance/banking/economics;
• Very good communication skills;
• Team player, organized person, accurate, selling skills;
• Client oriented, sales experience is a plus.

Mission

Stay connected with existing individuals and SME clients and connect with new ones, based on high tech products and services and helped by a skilled team; also, the team is involved in different projects that gives the opportunity to learn new things from other areas.


Your day-to-day

• Overall responsibility for managing retail clients’ relationships, offering clients banking products, in line with the policy in place for Retail clients sector.
• Promote the ING retail banking offer to all retail clients addressing the branch directly;
• Responsible for professionally representing the bank during the relationship/products opening process;
• Availability to travel onsite ( Private/ SME Clients)
• Ensure a proper identification of the client - according with the ING guidelines and also with the local regulatory authority;
• Ensure clients receive the proper documentation for relationship/product opening; responsible to ensure that all relevant client documentation is correct and complete (including authorised signatures);
• Offer competent advise to clients on banking products and services, in order to optimally meet their needs and requirements;
• Offer competent advise to clients in using the ING’s terminals (ATM+, AST);
• Maintain relationships with the Offices in the respective geographical area;
• Maintain the existing client relationships and ensures that clients are fully served;
• Promote the retail offer to ING corporate clients by means of presentations addressed to the employees of these clients, in co-ordination with the branch manager, as per the latter request;
• Deal with VIP and/or PWMT clients and key individual clients allocated to the branch;
• Responsible for maintaining up to date and complete client files, including copies of the relevant legal documentation, call reports, correspondence, etc.