Technical Support Specialist

About 2Checkout

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

About Verifone

Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

Verifone revolutionizes commerce. Simply. Everywhere.

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As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

Requirements:

• Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent;
• 2-3 years of previous software technical support experience in a helpdesk environment is preferred;
• Working with HTML, CSS, JavaScript, PHP, SQL;
• Being able to use a browser console to check elements or errors in web-pages;
• DeBugging, troubleshooting and bug reporting;
• E-Commerce concepts represents a plus;
• Understanding of software development and support lifecycles;
• HTML, PHP and Javascript at a low to intermediate level (be able to debug or create short scripts);
• APIs knowledge;
• Good understanding of how CDNs, IPs, servers and browsers work;
• Good Microsoft Excel knowledge, be able to handle CSV files;
• Excellent command of English language (both written and spoken);
• Strong analytical skills;
• Time management skills, used to prioritize tasks and workflow;
• Good memory, willing and able to learn quickly new information and skills;
• Client oriented, excellent communication skills;
• Able to work as part of a global team;
• Keen to learn through on the job training, but also formal training and personal study;
• Proactivity, diplomacy, initiative.

Key Responsibilities:
• Responsible to interface with customers via Live chat and Help desk tickets to address and resolve T1 and T2 technical and product support inquiries;
• Maintain and develop a broad technical knowledge of Company`s products and services;
• Offer solutions to issues that are often non-standard/non-routine;
• Dispatch to other internal groups or escalate if needed;
• Diagnose and resolve customer problems;
• Report and track faults throughout the support process;
• Collect, interpret and communicate customer priorities and feedback regarding system design and performance to other internal teams;
• Take ownership of escalated issues and follow through to resolution;
• Work in internal projects designed for account setup/development.
• Able to organize and present features/product demos in special cases.
• Be able to participate in calls meant to resolve escalations.
• Available to work in day and night shifts, including weekends and public holidays. We offer 24/7/365 support.

Job benefits:

• Young, dynamic team and international work environment;
• Attractive financial and benefits package;
• Paid lunch every day with your colleagues;
• Healthcare services for you through private medical subscription.