Customer Support Representative (24/7 shift work schedule)

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Employer: 2Checkout (now Verifone)
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.12.2018
    Remote work: On-site
    Short company description

    About 2Checkout

    2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

    In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

    2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

    About Verifone

    Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

    Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

    Verifone revolutionizes commerce. Simply. Everywhere.

    ***

    As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

    Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

    The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

    Requirements

    All we ask is that:

    • You know English very well (spoken & written)
    • If you previously worked in customer care or retail, that’s even better but it’s not a must
    • You need or like having a flexible schedule by working both in day and night shifts
    • You enjoy helping others and are a team player

    In return, we offer:

    • You are a big part in creating your schedule and the shifts are communicated well in advance
    • We offer incentives for night & week-end shifts, as well as for working during legal holidays
    • Competitive pay and monthly performance bonus (up to 100 EUR NET)
    • Extra bonuses for constant good results
    • Paid lunch during day shifts and meal allowance for nights and week-ends
    • We take care of your well-being by offering attractive benefits and perks such as private medical subscription, WorldClass, Bookster, fresh fruits every Tuesday.

    Responsibilities

    What will you do?

    • You will handle customer requests via phone, e-mail and chat related to the online purchase process.
    • You will handle confidential information securely according to internal rules

    Interested?

    Other info

    What happens after “Welcome aboard!”:

    • We want to make sure that you start your new career with all the necessary skills and information so you will spend up to 6 weeks in training. Which is paid, by the way!
    • We understand that every new job has a learning curve, so the entire team is ready to help you with continuous feedback and guidance.

    What happens after people stop calling you “Hey, Junior!”:

    • After 9 months, you can become a Senior. All you have to do is reach your goals and you will be eligible for a salary increase and we will get you involved in extra activities.
    • After 12 months, there is even more in store for you! We will help you create your career plan and even provide training programs to help you further grow.

    Do you want to know more? Come and meet us!

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