Customer Service Representative (24/7 shift work schedule)

Employer: Avangate
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.11.2017
    Short company description

    Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.

    Requirements

    All you need to know:
    To speak really good English and to write just the same
    If you previously worked in customer care or retail, that’s even better
    We hope you know how to operate a PC in a Windows environment
    You enjoy helping others and are a team player
    You need or like having a flexible schedule by working both in day and night shifts.

    Responsibilities

    What will be your job:
    You will handle customer requests via phone, e-mail or chat related the software purchase process;
    You will handle confidential information securely according to internal rules;
    You will proactively identify areas for improvement and make recommendations within the Customer Service department.

    Other info

    What we offer:
    Shifts are flexible and well communicated in advance
    Great incentives for night and weekend shifts
    Extra incentives for working during legal holidays
    Competitive pay and monthly consistent performance bonus
    Up to 1 month paid training
    Paid lunch during day shifts and meal allowance for nights and weekends
    Attractive benefits and perks (private medical subscription, bike & car parking, WorldClass, Bookster and others)
    Best coffee for free and fresh fruits
    Monthly company events, coolest parties & other contests
    Young and passionate team working in an international work environment