Customer Support Representative (24/7 shift work schedule)

Employer: 2Checkout (formerly Avangate)
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 15.08.2018
    Short company description

    Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.

    Requirements

    All we ask is that:

    • You know English very well (spoken & written)
    • If you previously worked in customer care or retail, that’s even better but it’s not a must
    • You need or like having a flexible schedule by working both in day and night shifts
    • You enjoy helping others and are a team player

    In return, we offer:

    • You are a big part in creating your schedule and the shifts are communicated well in advance
    • We offer incentives for night & week-end shifts, as well as for working during legal holidays
    • Competitive pay and monthly performance bonus (up to 100 EUR NET)
    • Extra bonuses for constant good results
    • Paid lunch during day shifts and meal allowance for nights and week-ends
    • We take care of your well-being by offering attractive benefits and perks such as private medical subscription, WorldClass, Bookster, fresh fruits every Tuesday.

    Responsibilities

    What will you do?

    • You will handle customer requests via phone, e-mail and chat related to the online purchase process.
    • You will handle confidential information securely according to internal rules

    Interested?

    Other info

    What happens after “Welcome aboard!”:

    • We want to make sure that you start your new career with all the necessary skills and information so you will spend up to 6 weeks in training. Which is paid, by the way!
    • We understand that every new job has a learning curve, so the entire team is ready to help you with continuous feedback and guidance.

    What happens after people stop calling you “Hey, Junior!”:

    • After 9 months, you can become a Senior. All you have to do is reach your goals and you will be eligible for a salary increase and we will get you involved in extra activities.
    • After 12 months, there is even more in store for you! We will help you create your career plan and even provide training programs to help you further grow.

    Do you want to know more? Come and meet us!