Credit Controller (with german)

Employer: Mood Media
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.11.2017
    Short company description

    Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
    With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.

    Requirements

    Fluent oral and written in German language. Essential
    Must be able to speak English proficiently as a second language. Essential
    University degree in finance, economics or commercial studies. Preferable
    Intermediate to Advanced MS Word & Excel skills. Essential
    Minimum experience: 2 years Snr. C.Controller. Preferable
    High proficiency of ERP systems such as Navision. Preferable

    Personal attributes: Motivated by success, invests in learning, career oriented, aspires for excellence, openly shares ideas, creative problem solver, and outstanding communicator. Essential

    Responsibilities

    Demonstrable track record as a high achiever in international collections and debt reduction programmes, providing evidence of outstanding negotiation and influencing skills and meeting KPI’s
    Proactively provides solutions in managing high risk accounts and tactical solutions for turning around slow paying customers
    Knowledge and understanding of commercial contracts in relation to Retention of Title, termination, collections and interest clauses
    Understanding of international legal recovery processes
    Experience in working with DCA’s and a deep understanding of their process and how to manage SLA’s
    Provide guidance on when to suspend service call outs and stop music service
    Experience in credit risk assessment, authority to agree credit limits, knowledge of balance sheet and P&L analysis
    Role model for updating and the use of OnGuard credit management system
    Nurture and extend strong working relationships across Mood. To provide a high customer service working with Mood entities (client) and customers
    Expertise in the management of customer queries
    Actively participates in weekly AR calls by providing deep insight into customer account activity, their processes and how to escalate matters within the customer organisation
    Contacting customers to apply cash correctly to customer accounts
    Undertake full reconciliation of customer accounts

    Other info

    The Credit Control team based in Romania is responsible and accountable for managing accounts receivables within assigned portfolios of accounts on behalf of the largest of Mood international entities. This position requires a very good level of german language, a committed team work ethic, as well as providing an uncompromising service and ability to perform above the norm, through great team work and by enthusiastically being involved in continuous improvement programmes.