Junior End of Term Service Desk (#3018845)

Employer: HP Inc.
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 18.11.2017
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

    Requirements

    Education and Experience Required:

    First-level university degree or equivalent experience.

    Knowledge and Skills:

    Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
    Intermediate understanding of core HP businesses and the revenue cycle.
    Strong research and analytical skills.
    Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
    Basic project management skills.
    Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
    Developing ability to establish and maintain good relationships with external customers/partners on peer level and one level above.

    Responsibilities

    Completing the Order Acceptance Checklist for all Extension transactions and save it on ICM.
    Maintain a permanent connection to HPFS in order to ensure the fast processing of all Extension, Buy Out, Early Termination and Returns requests placed by the ADMs Lead operational program (such as: complaints root causes, CSAT,)
    Maintaining a permanent connection to all parties involved in the End of Term Processes Share expertise across the department.
    Creation and constant update of process documentation
    Offering consulting to our internal customer regarding non-standard contracts and complex situation, and delivering Training/Guidelines to Internal Stakeholders and back Office
    Manages complaints-related systems and tools and educate users as necessary.
    Ensures availability of timely and accurate reporting and analysis

    Your additional benefits package:

    Flexible working schedule
    Medical services subscription
    Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers)
    Wellness program, Multisport card and free coffee
    Vendors discount program (Restaurants, cinema, clothing, and other)