Customer Support Agent – Russian

Employer: AMBER STUDIO
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 18.11.2017
    Short company description

    Amber Studio is the largest independently-owned Romanian game development studio, offering premium creative and development services.

    Requirements

    Proficiency in both written and spoken Russian and English
    Good verbal and written communication skills
    Customer service experience
    Technical support experience in a customer focused role preferred, but not essential
    Experience of supporting video games would be advantageous

    Responsibilities

    Providing support via phone, chat and email for inbound customer contacts seeking informational or technical assistance, purchase queries and account queries.
    Take ownership of user problems and be proactive when dealing with user issues
    Documenting issues that you deal with on a daily basis into the ticketing system
    Providing exhaustive and complete troubleshooting before escalation

    Other info

    Amber is a game development and creative services agency, primed to revolutionize creative industries by offering a full range of turn-key software development and live service solutions. The company maintains four service pillars, including product development, co-development, platform conversion and development support.
    Established in 2013, Amber has over 250 staff in its development center and the executive team has more than 500 years of professional experience from some of the games industry’s best and brightest companies including Electronic Arts, Ubisoft, Gameloft, Bandai Namco, Disney and others.
    Amber is an employee-owned company headquartered in Bucharest, Romania, with offices in San Francisco and Los Angeles, California. Follow us on LinkedIn, like us on Facebook.