Technical Support Specialist- Spanish

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.11.2017
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Spanish and English proficiency
    Previous work experience in technical support roles
    Excitement in developing a career in a multinational environment
    Experience in working in a team to achieve common goals and Service Level Agreements.

    Responsibilities

    Provide support for one or more range of products - anti-burglary systems, video control and access control
    Coverage of Technical Support Helpdesk (Hotline & e-mail)
    Providing technical support for client’s fire products
    Utilize knowledge databases and Support Literature, with the aim of resolving low to medium level technical support calls
    Manage and populate a number of Technical Support databases. Call logging, forums and Learning Management
    Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.

    Other info

    We are offering:
    Competitive salary and an attractive benefits package
    Extensive training programs
    Career growth opportunities
    Experienced leaders to support your professional development
    Dynamic and international work environment.