Technical Support Specialist UK
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Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Requirements
Previous work experience in technical support roles
Excitement in developing a career in a multinational environment
Experience in working in a team to achieve common goals and Service Level Agreements.
Provide support for one or more range of products - anti-burglary systems, video control and access control
Coverage of Technical Support Helpdesk (Hotline & e-mail)
Providing technical support for client’s fire products
Utilize knowledge databases and Support Literature, with the aim of resolving low to medium level technical support calls
Manage and populate a number of Technical Support databases. Call logging, forums and Learning Management
Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
We are offering:
Competitive salary and an attractive benefits package
Extensive training programs
Career growth opportunities
Experienced leaders to support your professional development
Dynamic and international work environment.