Helpdesk Team Leader

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Minimum 3 years of experience in a similar position;
Experience in managing small technical teams is required;
Outstanding organization and communication skills;
Experience with various operating systems Windows, Linux, Mac OS;
Networking: TCP/IP, wired and wireless networks configuration, VPNs;
PC Hardware configuration & diagnostic;
Network peripherals: multifunctional printers, scanners, etc. ;
Networking services and protocols: DHCP, DNS, SMTP, IMAP,POP, etc.;
Services: Antivirus Software, Windows Active Directory, WSUS;
Previous Experience with an ITSM Service Desk Solution will be considered an advantage;
Strong internal customer orientation;
Strong improvement orientation;
Strong process orientation;
Excellent oral and written communication and analytical skills required;
Studies: Computer Science, Electronics or similar;

Manage a 5 persons international Helpdesk team;
Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs);
Handles requests from internal clients and / or escalate to appropriate teams;
Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
Creates and manages Active Directory users and groups according to internal procedures or requests received from internal clients;
Creates email addresses and email groups;
Handles all hardware and software malfunctions;
Offers support for different business applications (. JIRA, Confluence, SharePoint, etc.);
Acquires, configures and distributes new equipment according to requests received from internal clients (laptops, phones, headphones, etc.);
Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.

Perks & Benefits:

Headquarters in the heart of the city, at Unirii Square;
Internal & external training;
Health and well-being in house programs;
Daily catered lunch (classic & raw-vegan);
Private healthcare and dental care discounts;
We hold team building activities and office parties throughout the year;
Extra vacation days with every year inside the company;
You will be part of a young and pleasant work environment;
We lighten up our workplace with an entertainment corner;
An ever-growing library (online & offline);
Our very own gym.