Helpdesk Solar Support (German/ Italian/ Dutch)

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.11.2017
    Short company description

    Huawei is a leading global information and communications technology (ICT) solutions provider. Driven by a commitment to sound operations, ongoing innovation, and open collaboration, we have established a competitive ICT portfolio of end-to-end solutions in telecom and enterprise networks, devices, and cloud technology and services. Our ICT solutions, products, and services are used in more than 170 countries and regions, serving over one-third of the world's population. With 180,000 employees, Huawei is committed to enabling the future information society, and building a Better Connected World.

    Requirements

    We are interested in someone that can demonstrate himself/herself as a team player with excellent interpersonal communication skills and able to work independently without any supervision.

    - Moderate computer skills, PC & Internet
    - Knowledge of Microsoft Windows
    - Knowledge of Microsoft Word
    - Excellent Customer Service Skills
    - Professional Phone Manner
    - Excellent written communication and documentations skills
    - Foreign language skills: English, German/ Italian/ Dutch (at least at a conversational level)
    - Availability to leave in Business Trip for training

    Responsibilities

    Job Description:
    Receive customer's fault requests by email/ web / phone on different solar equipment, create a trouble ticket using a ticketing interface and dispatch it according to internal procedures to the appropriate engineers.
    Act as first level engineer to give customer basic technical support after Training given by Huawei.
    Interface with engineering partner to locate technical problems that may arise during the engineering process.

    Responsibilities:
    - Provide quality customer service on every call/ e-mail;
    - Communicate clearly and effectively with participants;
    - Promote good listening skills;
    - Recognizing and managing assertive customers;
    - Perform surveys.

    Other info

    We offer:
    Motivational salary package;
    Life time learning environment and tools;
    Hand-on experience;
    Opportunity to be part of a growing Huawei Solar community;
    Opportunity for self-improvement within a professional team;
    Young and motivated team that want to constantly grow;
    Promotion opportunity within the team.