Helpdesk Solar Support (German/ Italian/ Dutch)

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Employer: Huawei Enterprise Romania GSC
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 07.12.2017
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.


    We are interested in someone that can demonstrate himself/herself as a team player with excellent interpersonal communication skills and able to work independently without any supervision.

    - Moderate computer skills, PC & Internet
    - Knowledge of Microsoft Windows
    - Knowledge of Microsoft Word
    - Excellent Customer Service Skills
    - Professional Phone Manner
    - Excellent written communication and documentations skills
    - Foreign language skills: English, German/ Italian/ Dutch (at least at a conversational level)
    - Availability to leave in Business Trip for training


    Job Description:
    Receive customer's fault requests by email/ web / phone on different solar equipment, create a trouble ticket using a ticketing interface and dispatch it according to internal procedures to the appropriate engineers.
    Act as first level engineer to give customer basic technical support after Training given by Huawei.
    Interface with engineering partner to locate technical problems that may arise during the engineering process.

    - Provide quality customer service on every call/ e-mail;
    - Communicate clearly and effectively with participants;
    - Promote good listening skills;
    - Recognizing and managing assertive customers;
    - Perform surveys.

    Other info

    We offer:
    Motivational salary package;
    Life time learning environment and tools;
    Hand-on experience;
    Opportunity to be part of a growing Huawei Solar community;
    Opportunity for self-improvement within a professional team;
    Young and motivated team that want to constantly grow;
    Promotion opportunity within the team.