Customer Service Analyst

Employer: Unilever
Domain:
  • Others
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 23.11.2017
    Short company description

    On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people�s lives in so many different ways.

    Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann�s and Omo, alongside trusted local names such as Dero and Delikat.

    For us, sustainability is integral to how we do business. With 7 billion people on our planet, the earth�s resources can be strained. This means sustainable growth is the only acceptable model of growth for our business. The Unilever Sustainable Living Plan sets out to decouple our growth from our environmental impact, while at the same time increasing our positive social impact. We believe that as a business we have a responsibility to our consumers and to the communities in which we have a presence. Around the world we invest in local economies and develop people's skills inside and outside of Unilever.

    Requirements

    Woking with: EDI and Excel
    Identify system issues (SAP, Mentor, CRM) and proceed to understanding and solving them.

    Responsibilities

    Responsabilities:
    Gather, examine and evaluate reporting requirements
    Understand O2C model and provide assistance in solving problems related to O2C systems and workflow
    Develop standardised reports in line with local and European requirements
    Extract data from relevant systems, prepare reports
    Monitor cross-category planning / customer service KPIs
    Communicate on reports/KPIs assumptions and issues
    Assure clarity, transparency, reliability and in time communication of agreed reports and KPIs
    Manage EDI onboardings and new developments in EDI