Customer Service Analyst
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On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people's lives in so many different ways.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann's and Omo, alongside trusted local names such as Dero and Delikat.
For us, sustainability is integral to how we do business. With 7 billion people on our planet, the earth's resources can be strained. This means sustainable growth is the only acceptable model of growth for our business. The Unilever Sustainable Living Plan sets out to decouple our growth from our environmental impact, while at the same time increasing our positive social impact. We believe that as a business we have a responsibility to our consumers and to the communities in which we have a presence. Around the world we invest in local economies and develop people's skills inside and outside of Unilever.
Woking with: EDI and Excel
Identify system issues (SAP, Mentor, CRM) and proceed to understanding and solving them.
Gather, examine and evaluate reporting requirements
Understand O2C model and provide assistance in solving problems related to O2C systems and workflow
Develop standardised reports in line with local and European requirements
Extract data from relevant systems, prepare reports
Monitor cross-category planning / customer service KPIs
Communicate on reports/KPIs assumptions and issues
Assure clarity, transparency, reliability and in time communication of agreed reports and KPIs
Manage EDI onboardings and new developments in EDI