Senior Order Management Specialist with French for HPE
De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.Cerinte
For our client, Hewlett Packard Enterprise, we are looking for Order Management Specialist - French and English language, in Bucharest.
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Fluent in English (written and spoken) & Other European language.
Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
SAP know-how will be considered a plus.
Understanding of moderately complex internal operational issues.
Developed problem-solving and analytical skills.
Broad knowledge of the end-to-end process of sales operations.
Demonstrated teamwork and collaboration skills.
Good knowledge in business administration.
Organizational and inter personal skills.
Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered.
Assures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.
Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
Assures correct handling of support contracts within the HPE systems.
Acts as entry point for C&C, delivery issues, finance, CRS.