Travel Agents Swedish language – travel arrangements experience for top management

Employer: Grupo Noa International
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Cluj Napoca
  • Timisoara
  • Updated at: 13.11.2017
    Short company description

    In business since 2007, Grupo Noa International is a global virtual call center providing high reliability, low cost international direct response service. With clients ranging from start-ups to multinational corporations, we have calibrated our processes to lower our client’s costs and be productive as soon as we are engaged.

    Requirements

    We are looking for a number of Travel Agents with Swedish language available to work from home to handle travel arrangements and hosting duties for our top management customers in multinational companies. Please send your "Skype id" together with your resume.

    Contractor requirements:

    We are looking for a contractor who:

    Is available for 8 hours per day.
    Has solid experience in business travel arrangements and hosting facilitating duties.
    Has worked doing travel assistance or hotel reservations.
    Has a solid command of the Swedish language.
    Has 80% or more English for training and internal communication purposes.
    Internet connection of 2Mb or more. It can not be wireless nor through a datacard.
    You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net

    Windows environment:
    We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.

    Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

    Responsibilities

    How to apply
    You will be handling calls and emails to clients for arranging travel and hosting services and working from home

    To apply, please respond with a cover letter that includes the following:

    The language level that you have (should be 90% or above)
    Your travel arranging and hosting facilitation experience
    Your customer service experience
    Your schedule availability

    Other info

    We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over ten years now.