HR Shared Service Center Lead

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

Member of the HR team reporting into county HR Director.


Requirements
 University degree is required
 At least 4 - 5 years multi-sector and/or multinational HR experience
 Independent in resolving labor relations, excellent knowledge and experience with labor law
 Minimum of at least 2 prior years of management experience required
 Excellent communication, collaboration skills, building relationships, effective listening
 Ability to establish positive working relationships with colleagues and internal stakeholders
 Upper/ Intermediate English communication skills
 In-depth knowledge of core HR operations functions in the areas of Benefits & Compensation, Leaves Management and Workers Compensation
 Strong computer skills with working knowledge of Microsoft Office, word-processing and Internet
 Ability to work with a team to create effective departmental strategies and meet department goals

Responsibilities

The main responsibility of the HR SSC Lead is to achieve client satisfaction through operational oversight and management of a centralized HR team. This role will have responsibility for the delivery of designated HR offerings through a shared services model. The HR SSC Lead works across departments and with the business management teams to ensure services are delivered on time and at expected service levels. This role collaborates inter-departmentally to identify opportunities to improve processes and deliverables. Also is responsible for implementing solutions, overviewing effectiveness and continuously improving as necessary.

The major business contributions of the Manager, HR Services are:
 Operational efficiency and effectiveness of the HR shared services team
 Mitigation of risk associated with employment related claims

Team Effectiveness/Management
 Manage and coach team of direct reports. Responsible for decisions related to hiring, performance, discipline, coaching and separation of team members
 Interact and work closely with each direct report to assess performance, identify gaps and implement performance plans
 Responsible for ongoing performance management including goal setting, measurement and coaching to create a high functioning team environment
 Ensure team members receive ongoing training and professional development to maintain high degree of HR professional knowledge and subject matter expertise for their roles. Address gaps of knowledge or skill swiftly so service delivery is not impacted
 Responsible for coordinating and determining team delivery activities in the relevant HR operations functional areas

Functional Responsibilities
 Responsible for the effective implementation of main HR processes in L&D, Recruitment, Reward and HR Admin, based on global and local strategy
 Provide leadership to a team of HR Service Centre Professionals in order to make sure the HR processes are adapted to the requirements of the employees and managers
 Provide administrative support and coordination within a fast paced HR Department that supports employees
 Provide project leadership on medium to complex HR Projects

Excellence in delivering services
 Ensure compliance within control processes and procedures
 Escalation support and resolution
 Provide employees and managers with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, HR products, processes and services

Benefits

 Attractive salary package
 Meal tickets
 Private Health insurance
 Foreign language courses, trainings, certifications and tuition fees reimbursed by
Capgemini
 7card subscription discount
 Yearly bonus per company policy
 Significant development opportunities within the company

Work hours schedule - Business hours