Social Media Representative with German/French/Italian/Portuguese

Angajator: InterGlobe Technologies
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.11.2017
    Scurta descriere a companiei

    InterGlobe Technologies (IGT) service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain.

    Cerinte

    The Social Media Representative delivers a customer care service via Salesforce according to our client' standards - one of Europe's leading airlines.The goal is to meet
    the Service Level Agreement as agreed with the client and maintaining high level of quality. The task is to manage customer care activities via Social Media platforms to deliver a complete service to the customers.

    REQUIREMENTS
    Graduate in any discipline with good academic profile – not a must
    High level of and proven experience in both Written & Spoken English Language - Mandatory
    High level of and proven experience in both Written & Spoken German/French/Italian/Portuguese Language - Mandatory
    Travel Industry knowledge/background – Desirable

    RELEVANT EXPERIENCE
    1-2 years’ experience in customer service
    Good understanding of social media platforms and their respective participants (Facebook, Twitter,
    Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
    Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.

    Responsabilitati

    -- Manage social media servicing/campaigns and day-to- day activities on
    Salesforce.com in a 24/7 environment. Being able to use different tools
    to deliver a complete service to our customers.
    -- Should be able to effectively resolve all customer queries in English and
    German/French/Italian/Portuguese language
    -- Receiving weekly updates to maintain a high level of knowledge and
    being updated on the latest news.
    -- By constantly monitoring Social Media, anything out of the ordinary
    needs to be escalated to the supervisor for an effective and immediate
    action.

    Alte informatii

    PERSONAL CHARACTERISTICS & BEHAVIOURS
    Customer focus
    Drive for results
    Eye for detail
    Adaptability to change
    Analytical ability
    Strong personality