Social Media Representative with German/French/Italian/Portuguese
InterGlobe Technologies (IGT) service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain.Cerinte
The Social Media Representative delivers a customer care service via Salesforce according to our client' standards - one of Europe's leading airlines.The goal is to meet
the Service Level Agreement as agreed with the client and maintaining high level of quality. The task is to manage customer care activities via Social Media platforms to deliver a complete service to the customers.
Graduate in any discipline with good academic profile – not a must
High level of and proven experience in both Written & Spoken English Language - Mandatory
High level of and proven experience in both Written & Spoken German/French/Italian/Portuguese Language - Mandatory
Travel Industry knowledge/background – Desirable
1-2 years’ experience in customer service
Good understanding of social media platforms and their respective participants (Facebook, Twitter,
Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.
-- Manage social media servicing/campaigns and day-to- day activities on
Salesforce.com in a 24/7 environment. Being able to use different tools
to deliver a complete service to our customers.
-- Should be able to effectively resolve all customer queries in English and
-- Receiving weekly updates to maintain a high level of knowledge and
being updated on the latest news.
-- By constantly monitoring Social Media, anything out of the ordinary
needs to be escalated to the supervisor for an effective and immediate
PERSONAL CHARACTERISTICS & BEHAVIOURS
Drive for results
Eye for detail
Adaptability to change