Social Media Representative with German/French/Italian/Portuguese
Acest job nu mai este activ!Vezi toate job-urile IGT Solutions active.Vezi toate job-urile Social Media Representative with German/French/Italian/Portuguese active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | IGT Solutions |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 29.12.2017 |
Remote work: | On-site |
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Cerinte
The Social Media Representative delivers a customer care service via Salesforce according to our client' standards - one of Europe's leading airlines.The goal is to meet
the Service Level Agreement as agreed with the client and maintaining high level of quality. The task is to manage customer care activities via Social Media platforms to deliver a complete service to the customers.
REQUIREMENTS
Graduate in any discipline with good academic profile – not a must
High level of and proven experience in both Written & Spoken English Language - Mandatory
High level of and proven experience in both Written & Spoken German/French/Italian/Portuguese Language - Mandatory
Travel Industry knowledge/background – Desirable
RELEVANT EXPERIENCE
1-2 years’ experience in customer service
Good understanding of social media platforms and their respective participants (Facebook, Twitter,
Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.
-- Manage social media servicing/campaigns and day-to- day activities on
Salesforce.com in a 24/7 environment. Being able to use different tools
to deliver a complete service to our customers.
-- Should be able to effectively resolve all customer queries in English and
German/French/Italian/Portuguese language
-- Receiving weekly updates to maintain a high level of knowledge and
being updated on the latest news.
-- By constantly monitoring Social Media, anything out of the ordinary
needs to be escalated to the supervisor for an effective and immediate
action.
PERSONAL CHARACTERISTICS & BEHAVIOURS
Customer focus
Drive for results
Eye for detail
Adaptability to change
Analytical ability
Strong personality
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