English Customer Support Representative
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Credem in tine!
Construirea unei cariere durabile este un proces continuu in care ai nevoie de motivatie, un plan de actiune, flexibilitate si disciplina. Succesul inseamna cunoasterea calitatilor personale si increderea in acestea. Descopera Adecco si vino sa desenam calea in cariera impreuna.
Cine este Adecco?
Adecco Romania este parte a The Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii. În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.
Misiunea noastra este sa oferim oamenilor oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie. Consultantii nostri sunt entuziasti si pasionati, sunt profesionisti specializati in domenii si industrii multiple, au experienta si capacitatea de a-ti intelege dorintele si planurile de cariera si de a gasi job-ul potrivit pentru tine.
Noi si voi, suntem Adecco.
Daca nu ai gasit un rol potrivit experientei tale, dar vrei sa fii la curent cu job-urile din piata, viziteaza website-ul www.adecco.ro, sectiunea RESURSE, unde iti poti inregistra CV-ul în baza de date Adecco. Ai vrea ca totul sa fie mai rapid si mai simplu de atat? Atunci descărca aplicația Adecco Jobs valabilă în AppStore și GooglePlay si fii la curent cu noile job-uri.
Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței tale profesionale.
Adecco se angajeaza sa va protejeze si sa va respecte dreptul la intimitate si la protectia datelor dvs. cu caracter personal. Detalii despre prelucrarea datelor dvs. de catre Adecco puteti gasi pe www.adecco.ro.
- Fluent written and verbal communication skills in English;
- Excellent communication & interpersonal skills as well as a great team worker;
- Prepared to learn;
- Highly empathetic and customer centric mindset;
- Technical efficiency to the degree of Windows Office equivalency, minimum typing and basic computer navigation skills. Strong knowledge of and ability to operate effectively using internet browsers;
- Good listening, questioning and problem solving skills;
- Apply constant attention to detail;
- A passion to help customers;
- “Can-Do” and upbeat personality with a passion to encourage the same for team members;
- Take calls in order to solve questions or technical issues of the customers
- Take calls, identify problems/ client’ complaints in order to resolve them in the shortest time possibleReceive, record and resolve customer requests
-Permanently attend all training and information programs offered by the company and all sessions of training and retraining for the project/ s and show interest in acquiring knowledge about the project or services offered by his/ her department;
-To acquire knowledge, skills and behaviors for training that followed, this showed in the individual results obtained at the tests in the end of the course;
-Meet the targets for quality and quantity of work, namely: answering calls, immediate identification of the need/ problem/complaint;
-To ensure the fulfillment of key performance indicators and targets set by the team supervisor;
-Make sure to have all the necessary work tools that will be used during working hours;
-Provide customer support via email/ phone/ chat and verify the necessary information;
-To acquire and precisely follow the operating procedures of the department to which he/ she belongs;
-The tone used throughout the conversation has to be polite, friendly, and it’s mandatory that the agent keeps his/ her calm throughout the conversation, even if the client is nervous and recalcitrant. The role of the agent is to meet the demands or any problems of the clients in the most professional and civilized way possible, proving as much calm and patience for the client;
-Provide to the customer other additional services related to the product or service for that they offer support, to be available to the customer to give them support and to prevent other requests or problems that may arise;
-If it fails to resolve the customer's request/ problem, the agent has to call immediately a supervisor to give him/ her support or for the latter to take the call, in order to provide more efficient service to the customer;
-To handle each call successfully providing accurate and complete information about the product or service promoted, while satisfying customer needs;
-To observe the working manner set and customer contact (communication scenario); personal elements can only be added in order to achieve the objectives of the project in a larger measure;
-Use and maintain during a call with the client a professional language regardless of the mood of the customer;
-Record all the necessary information into the computer system or computer application that he/ she uses in his work as he/ she was instructed during the training program;
-To be active within the team to which it belongs, to respect, help and support their colleagues, alert them and to correct those who make mistakes, to help their colleagues when needed in order to pursue an effective activity and to increase efficiency in their own department;
-To attend all sessions and meetings on their project;
-Inform the supervisor of any situation/ problem that may arise that may impact the achievement of key performance indicators;
-To represent in the best way possible the company and its customers.