Social Media Content Review Associate with Spanish in Iasi

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Employer: Accenture
Domain:
  • Internet - eCommerce
  • Marketing
  • Media - Journalism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 28.11.2017
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

    Requirements

    We are excited to meet candidates who match the following profile:

    Student or young graduate
    Advanced level of Spanish
    Medium level of English
    Dynamic and communicative
    Self-Motivated person, with a positive attitude
    Flexible and eager to learn new things
    Good knowledge of internet and associated technologies
    Results & detail oriented
    Strong written and verbal communication skills

    Responsibilities

    The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies:

    Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
    Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
    Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures
    Assigned and accountable for workable solutions and processes within specific area of responsibility
    Escalates issues to Operations Manager or client Point of Contact as appropriate
    Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
    Addresses most non-routine issues
    Ensures all work is performed in accordance with Service Level Agreements and metrics.


    What will you get:

    Competitive salary and performance bonuses
    Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym
    Trainings delivered in classrooms or virtually and access to a mountain of knowledge
    Chance to become a subject matter expert for complex processes
    Possibility to practice your language skills with native speakers
    Opportunity to work with top client on large projects
    Dynamic, international working environment
    Relocation bonus if applicable