Social Media Content Review Associate with Russian in Iasi

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Employer: Accenture
Domain:
  • Internet - eCommerce
  • Marketing
  • Media - Journalism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 28.11.2017
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    We are excited to meet candidates who match the following profile:

    Student or young graduate
    Advanced level of Russian
    Medium level of English
    Dynamic and communicative
    Self-Motivated person, with a positive attitude
    Flexible and eager to learn new things
    Good knowledge of internet and associated technologies
    Results & detail oriented
    Strong written and verbal communication skills

    Responsibilities

    The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies:

    Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
    Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
    Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures
    Assigned and accountable for workable solutions and processes within specific area of responsibility
    Escalates issues to Operations Manager or client Point of Contact as appropriate
    Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
    Addresses most non-routine issues
    Ensures all work is performed in accordance with Service Level Agreements and metrics.


    What will you get:

    Competitive salary and performance bonuses
    Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym
    Trainings delivered in classrooms or virtually and access to a mountain of knowledge
    Chance to become a subject matter expert for complex processes
    Possibility to practice your language skills with native speakers
    Opportunity to work with top client on large projects
    Dynamic, international working environment
    Relocation bonus if applicable

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