Coordination Executive - Japanese Speaker

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Employer: G2-Travel
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 25.11.2017
    Short company description


    • Previous experience in customer service/travel industry is considered a plus;
    • Customer oriented attitude;
    • Excellent communication and organisational skill;
    • Ability to multitask, prioritize and meet deadlines;
    • Detail oriented person;
    • Strong problem solving skills;
    • Advanced level of English language is mandatory;
    • Advanced level of Japanese language;
    • Good working knowledge MS Office;
    • Available to work in shifts.


    • Liaise with tour leaders and suppliers to ensure a high standard is provided.
    • Check itinerary feasibility and progress of tour.
    • Anticipate and resolve enquirers or problems that arise during a tour.
    • Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or Sales.
    • Act as an emergency response team providing support to Tour Leaders during any unexpected crisis situations that may arise.
    • Resolve any problems/complaints that may arise during or after trips.
    • Quality control of suppliers through monitoring of services.

    Other info


    - training programs;
    - international mobility;
    - travel opportunities;
    - competitive salary.