Accounts Receivable with German

Steelcase supports the world’s leading organizations create places that help their people think better, feel better and be happier. We do this by creating places that people want to work in, that improve interaction. When organizations can create places that enhances the wellbeing of people, they can improve engagement and increase performance of it.

Opened in 2011, our Business Center in Cluj is currently the biggest one globally (followed by Monterrey and Kuala Lumpur). We focused on building our shared culture, so that we apply the same human-centered design to ourselves in Cluj as well, creating better performing teams in better-performing workspaces.
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We have become a cross-functional hub supporting our entire markets in EMEA and North America. Our opportunities are in Marketing & Sales Support, Information Technology, Finance, Administrative Support, Manufacturing, Design, HR.

Education/Experience:

 Business / Economics graduate
 Experience in working with clients - great customer service skills
 Prior experience in “Order to Cash” processes represents a plus
 Good knowledge of SAP, advanced EXCEL skills
 Fluency in English, France language knowledge would be a plus

Skills/Abilities
 Strong communication skills
 Good negotiation skills
 Efficient time management
 Strong computer skills including Web navigation and Microsoft Office
 Able to work with tight dead-lines and able to handle the volumes in the agreed turnaround time
 Able to expresses thoughts clearly, adapts to different communication styles
 Strong organizational and documentation skills
 Team player with strong interpersonal skills
 Self-motivated and positive attitude
 Desire of continuous improvement

Mission:
 Investigates all the invoices that are past dues, contacts the clients and establishes an action plan for the unpaid invoices
 Creation of reports that show the level of past dues amounts whenever required or necessary or considering the established dead-lines
 Good knowledge of the clients’ portfolio; maintain the contact on the regular basis with the clients through e-mails or telephone
 Collaborates with the Cash Application team in order to make sure that all the payments are correctly and on a timely manner applied; offers details regarding the dealers or payments whenever necessarily or requested by the Cash Application team;
 Ability to filter and analyze the requests received, considering the financial regulations and the internal rules and procedures
 Responsiveness towards the requests coming from the market; ability to analyze and resolve customers or internal employees’ problems or requests
 Provides excellent customer service to all clients or collaborators in all interactions had with them
 Assist AR team on the continuous process improvement
 Ensures training for new joiners as per the training plan made by AR Supervisor or Working Team Leader
 Regularly review and update all the SOPs related to the Credit & Collection process
 Comply with business ethics, applicable laws and regulations
 Maintain confidentiality of proprietary information
 Works according to Steelcase core values and mission
 Back-up provided for the colleagues not present at work or whenever needed as per the Back-up internal file, or respecting the prioritization made by the Supervisor or the Working Team Leader

We’d like to invite you to begin a journey with us.
In 2011, we opened a new Business Center in one of the most vibrant cities in Romania – Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.