Customer Support Specialist - French - Bucharest

Employer: Taxify
Domain:
  • Customer Support - Client Service
  • Internship
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.11.2017
    Short company description

    Taxify is the fastest growing transport technology startup company in Europe & Africa with more than 3 million customers in 20 countries. We're building a smartphone app to book convenient and reliable rides at the tap of a button. We're currently setting up our customer success hub in Bucharest and it's the best time to join the rocket. We're hiring customer support specialists and team leads who are passionate about helping people and providing the best customer journey. You will make it easy and effortless for all Taxify users regardless of their country of location.

    Requirements

    We really want you to:

    Understand what does outstanding customer support look like and be ready to go the extra mile
    Be always ready to put customers first, be passionate about helping others
    Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify
    Be a hustler, not stopping after 20 obstacles a day
    Have excellent spoken and written French & English, any other language is a plus
    Be passionate about new technology and ridesharing

    Responsibilities

    You will:

    Represent Taxify in any French spoken market
    Support all Taxify users and help them get the most out of our apps
    Create loyal fans by showing them we really care
    Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify's customer support
    Be a key player in building a support team in a challenging hypergrowth environment

    Other info

    We offer:

    Salary around 5,800 RON gross
    Amazing experience working in one of the fastest growing start-ups in the world
    Unique opportunity to shape the transport industry in Europe
    No corporate BS
    A super motivated and talented team to work with
    Flexible working hours
    Free Taxify credit!
    If that sounds like you - please apply now!