TAC IP Network Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • Updated at: 15.12.2018

    Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Datacom and Secospace product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Datacom and Secospace products ( Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

    Responsibilities:

    • Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
    • Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    • Performing network upgrades/ updates in accordance with the Change Management process;
    • Provide detailed information on how to set up, configure or upgrade IP products and their features;
    • Use trouble ticketing system for tracking customer interactions and fault analysis;
    • Identify customers concerns and critical problems based on customer interaction.

    Requirements:
    • Familiar with TCP/IP & OSI protocol stack;
    • Knowledge of routing protocols (OSPF, BGP, IS-IS);
    • Knowledge of switching technologies and protocols (Vlans, STP);
    • Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
    • Knowledge of network monitoring applications and protocols (SNMP, NMS);
    • Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    • More than 1 year work experience in system integration or telecommunication will have priority.

    Offer:
    • Motivational salary package and annual performance bonus;
    • Gym discounts;
    • Private Medical Insurance discounts;
    • Paid 4 hours leave per month;
    • Flexible work schedule (possibility to work on 8h shifts by rotation);
    • Opportunity to work on shifts;
    • Weekly fruit day;
    • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    • Life time learning environment and tools;
    • Hands-on experience and lab testing;
    • Great amount of Product Documentation;
    • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    • Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    • Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

    Only suitable candidates will be contacted!

     

     

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