TAC IP Network Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.11.2017

    Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Datacom and Secospace product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Datacom and Secospace products ( Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

    Responsibilities:
    - Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
    - Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    - Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    TAC Datacom and Secospace Engineer
    - Performing network upgrades/ updates in accordance with the Change Management
    process;
    - Provide detailed information on how to set up, configure or upgrade IP products and
    their features;
    - Use trouble ticketing system for tracking customer interactions and fault analysis;
    - Identify customers concerns and critical problems based on customer interaction.

    Requirements:
    - Familiar with TCP/IP & OSI protocol stack;
    - Knowledge of routing protocols (OSPF, BGP, IS-IS);
    - Knowledge of switching technologies and protocols (Vlans, STP);
    - Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
    - Knowledge of network monitoring applications and protocols (SNMP, NMS);
    - Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    - More than 1 year work experience in system integration or telecommunication will
    have priority.

    Offer:
    - Motivational salary package;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;
    - Hand-on experience and lab testing;
    - Great amount of Product Documentation;
    - Access to a unified Knowledge Base where you can find technical cases encountered
    by all our engineers around the world;
    - Opportunity to contribute to this Knowledge base and be part of a growing Huawei
    Engineers community;
    - Opportunity to go abroad on business trips to customer site and offer onsite support
    (after gaining some relevant working experience with Huawei products);
    TAC Datacom and Secospace Engineer
    - Young and motivated team that want to constantly grow.