VBA Reporting with French

VBA Reporting with French

Your mission

• Development, maintenance and automation reports activities for ticketing support IT process.

Your role in a Nutshell:

• Indicators management
• Creating indicators (monthly indicators report/ synthesis report, steering and input error indicator report.)
• Presentation and assistance on management reports
• Collect the needs in terms of monitoring the activities.
• Define and proposing indicators
• Maintenance and evolutions on indicator reports.
• Maintenance and evolution of Excel macros and 112Microstrategy queries automating the production of indicator reports.
• Improvement for the quality and efficiency of the processes (ticketing support L2)
• Regular meeting with the operational team : identifying business needs,  incident corrections and upgrade
• Tools, technologies and Knowledge : Excel, VBA Macros, MicroStrategy, ITSM, SharePoint, ITIL or CMMI Knowledge.

A little about you:

• University level (bachelor or master) – ASE, Polytechnics or Cybernetics
• 1 - 3 years of similar experience in Reporting Business Intelligence / MIS within Banks, IT companies
• Good level of VBA programming language (objects) and the classes under all Ms Office application

We also value:

• Adopting a spirit of customer service and team in relations with all the partners
• Showing a responsible attitude in the general exercise of the mission.
• Ability to adapt to frequent changes in regulations

Besides a career what else we offer:

• Competitive remuneration based on qualifications and seniority;
• Yearly bonus per company policy;
• Discounts for retailers;
• Medical services and life insurance;
• Private pension contribution;
• A modern working environment: open, informal, fun atmosphere;
• Continuous training and development programs;
• Work from Home 1 day/week.