Technical writer

Employer: BoostIT
Domain:
  • Customer Support - Client Service
  • IT Software
  • Media - Journalism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 14.12.2017
    Short company description

    BoostIT HUB is a Romanian-based IT&C company with a vast experience in working with worldwide clients and projects in diverse industries. We focus on delivering projects fast, secure and on demand. Our organization is part of an international group of companies with a similar business mindset / etiquette: team, excellence, trustworthiness, accountability, motivation and continuous learning. This gives us a competitive advantage in terms of expertise, skills, experience and market standards, by broadening our problem-solving spectrum for our clients.

    Requirements

    About our client

    An experienced IT team with a niche position offering a SaaS solution in the field of intellectual property, specifically trademarks and domain names, to some of the world’s largest players in this field. Their success has led to needs for highly skilled technical persons to join the team.

    Description
    We require a professional in the creation and management of technical documentation based on information gathered from various internal and external sources as well as existing documentation. You are able to convert the information you gather into various forms, such as user manuals, knowledgebase, FAQs, functional specifications, and so on.


    You will also design and implement test cases to verify that the application is in line with the documentation and vice versa. For test cases that uncover a potential bug in the application, you will be able to compile a detailed bug report for our support and development teams.


    You will also perform the role of 1st level application support to help us fill any additional gaps in this area, which eventually would also include help with 24/7 standby. Appropriate training will be provided.

    Required Skills

    Technical skills:
    Diploma or Degree in Information Systems or similar.
    Perfect level of English, especially written, other languages welcome.
    Strong experience with technical documentation and management thereof.
    Strong experience with test frameworks,eg. Selenium.
    Conceptual experience with web application user interfaces, workflows, application flows, and how these can be improved.
    At least three years' experience in a similar role.

    Soft skills:
    Ability to see the big picture without losing a meticulous eye for detail.
    Ability to describe technical matters in clear and simple language.
    Structured thinking and the ability to convert this into documentation.
    Flexible and ready to jump in and help out when needed.

    Responsibilities

    Responsibilities
    Acquire information and documentation from various sources.
    Create and manage a multipurpose / multiformat documentation store.
    Ensure all documentation formats are aligned, and aligned with the application.
    Design and implement test cases to cover the entire application.
    Prepare detailed bug reports.
    Help with 1st level support when needed.