Software Support Specialist POS

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Angajator: Asseco South Eastern Europe Romania
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
  • Actualizat la: 22.11.2017
    Scurta descriere a companiei

    The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services.


    • Providing 1st level software support to customers, for EFT-POS software solutions developed in-house (POS application, terminal management, remote key loading etc.)
    • Managing bug reports and change requests from customers, by collecting, qualifying, putting them on a resolve track with 2nd level support teams, and following the progress
    • Providing deployment of new software solution versions when necessary, in customer environment
    • Having an active role in qualification, negotiation, set up and delivery of new projects
    • Being responsible for managing multiple projects in parallel, in terms of following implementation of requirements by development team, compliance with customer needs, terms and deadlines, etc.
    • Managing an outstanding link between customers and in-house 2nd level support and development teams, in order to maintain seamless communication and optimized effort for achieving the specific objectives


    Education: Technical University degree
    Language: English - Advanced level allowing fluent communication, making presentations, preparing complex written statements and documents associated with performed tasks
    Required Skills, Knowledge and Experience:
    • Knowledge and experience in database architecture
    • Software development experience in MySQL and MsSQL
    • Experienced in application server environments: Apache Tomcat and JBOSS
    • Experience of using server hardware and server management
    • LINUX operating experience
    • Basic Project management experience
    • Advanced experience with MS Office (XLS, PPT, MPP)