Customer Service Representative -English- Part time
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Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.
Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.
Native or near native language proficiency in English language
Excellent spoken and written communication abilities
Customer orientation and problem-solving abilities
Demonstrated analytical skills and attention to details
Adaptability and capacity to easily find solutions
Good PC operating skills and typing speed
Client support by means of phone/ email/ chat
Offering information/ solutions/ counseling to customers regarding the company’s services
Promoting the products and services of the company by means of knowledge, attitude, information
Documenting all operations in the company’s database, according to the work procedures
Compliance with company regulations with regards to Data Protection and Information Security
Attractive salary package
Working in a young motivated team
Personal and professional development
Working environment at international standards