Reporting Analyst - GIT

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Desired QUALIFICATIONS:

Education: BA - Business Administration or 3+ year’s equivalent experience in business data and process analysis.

Experience:
• 3 + years experience working within IT or Software Development.
• 3 + years experience working directly with internal or external clients.
• 3 + years experience in supporting multiple, concurrent, projects.


• Ability to discern cause, develop and communicate improvement opportunities
• Excellent written and spoken English communication skills
• Solid understanding of IT infrastructure
• A fundamental understanding of business finance principle
• A fundamental understanding of Six Sigma principles
• Understanding of data analysis principles and practices

ACCOUNTABILITIES, SKILLS AND KNOWLEDGE:
• Identification of process improvement opportunities
• Requirements gathering, validation and documentation
• Weekly, monthly, quarterly data collection & reporting
• Design, develop and implement Dashboards, (Ad Hoc) Reports, Trainings, Presentations and Notifications for Global IT Unified Communications & Collaboration
• Analyze, maintain and improve current metrics dashboards and reports.
• Excellent organizational skills
• Proficient in Microsoft Excel.
• Ability to communicate with people at all levels of the organization.
• Great communication skills in English writing, speaking, presentations
• Must be customer focused.
• Demonstrated ability to work accurately and pay attention to detail.
• Demonstrated ability to synthesize data from a variety of sources and identify and evaluate relevant issues.
• Ability to work with Remote and Global Teams.

The Business Intelligence Analyst will be responsible for developing and deploying reporting and data analysis solutions, capacity management of the Global UCC infrastructure & cloud services; delivering value to Global IT ‘Unified Communications & Collaboration’ through Business Information.

Candidates must have hands on experience with gathering business requirements, documenting the reporting and analysis specifications.
Candidate must have strong technical knowledge and proven experience with reports, dashboards and tools.

This is a global role and the UCC services include:
• General office communications service: all telephony circuits and number plans, soft phone & desk phone service
• InterCall Audio conferencing
• Cisco WebEx collaboration
• Video conferencing

The business Intelligence Analyst will report to the Operations Manager for Unified Communications & Collaboration.