Customer Service Representative French

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

University degree;
Good standard of ability with Microsoft Office applications;
Excellent communication skills in English and French;
Nice to have: at least 6 months’ experience in a Customer Service environment;

Order entry, shipping and invoicing;
Handle incoming calls or inquiries from prospective customers or clients;
Transfer customer calls to appropriate staff;
Weekly Report Entity wise/line of business;
In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment;
Reporting (end of month/OTTR);
dentify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com;