Senior L3 Support Engineer with Java or Oracle - RCA

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Employer: DB Global Technology
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
  • Updated at: 17.01.2018

    Senior L3 Support Engineer with Java or Oracle - RCA

    Regulation, Compliance & Anti-Financial Crime

    Regulation, Compliance and Anti-Financial Crime (AFC) protects the integrity and reputation of Deutsche Bank. It manages the Bank’s risks and help to avert unintentional rule breaches and conflicts of interest. At the same time, we also advise the bank on ethical conduct and governance issues and keep the bank up to date on regulatory and political challenges.

    Position Overview

    Role Description - Summary:
    The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches). The L3 Support Engineer will support the new application following internal DB Best Practices and Governance procedures.


    • Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
    • Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
    • Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform.  Remediate incidents/outages pertaining to the platform.
    • Estimate time required to implement remediation actions.
    • Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.
    • Ensures appropriate vendor interaction in a multi-vendor environment.
    • Conducts incident and problem management activities
    • Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.
    • Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.



    • Strong JAVA experience: JDK1.6, JDK1.7. Good to know JDK1.8
    • Strong SQL/PLSQL development skills
    • Previous working experience with JSP, JQuery, Javascript, Ajax calls, Spring, Spring MVC, Hibernate, Maven, SOAP and Rest WS.
    • Previous working experience with Tibco Bussiness Works or other BPM tools
    • Previous working experience with Oracle
    • Previous working experience with the following application servers : Tomcat, Weblogic or other similar application servers like JBoss, Websphere
    • Basic knowledge of security principles
    • Have an understanding of IT project management - planning, delivery, resourcing, expectation management
    • Previous production support experience, with can do mind-set and attitude and hands-on mentality.
    • Ability to analyze business requirements, defects and propose hot fixes.
    • Ability to work on tight schedule.
    • Ability to work effectively with senior IT and Business stakeholders.
    • Exposure to operating across multiple global locations with accommodate various cultures and practices.
    • Proficient communication and English language skills (written/verbal)
    • Excellent team worker

    We offer
    • Hi-tech working environment
    • Career development
    • International exposure
    • Attractive and competitive compensation and benefits