Technical Support Analyst - Hungarian

Angajator: DELL TECHNOLOGY SRL
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Job la nivel national
    Actualizat la: 22.11.2017
    Scurta descriere a companiei

    Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

    Cerinte

    Essential Requirements:
    • Thorough working knowledge of Server and Storage architecture/technology
    • Thorough knowledge of Service Procedures
    • Ability to analyze and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
    • Excellent interpersonal skills
    • Outstanding customer handling skills
    • Excellent Hungarian, Romanian and English language skills

    Desirable requirements:
    • Knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
    • Thorough working knowledge of Dell supplied applications
    • Excellent telephone skills

    Responsabilitati

    • Provides first-level technical support on Dell supplied server and storage products
    • Identifies and resolves issues affecting customer server systems
    • Uses troubleshooting techniques and tools to identify technical defects/issues
    • Assumes a proactive role in technical support call avoidance by identifying known
    problems and documenting resolutions
    • Actively supports the customer in all aspects through to problem resolution,
    keeping the customer informed and updated throughout life of incident
    • Engaging necessary support staff to resolve escalations in as short a time frame
    as possible
    • Attends required technical training sessions and makes effective use of assigned
    lab time

    Alte informatii

    The role is not in Romania it is based in Halle, Germany.