SUPORT TEHNIC

About our company

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 9,000 experienced employees in our group.As a result, we have a unique geographical size and scope. With market leadership however, comes with a great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Through Intrum’s wide range of credit management services, including financial and collecting services we help companies prosper by improving cash flow, increasing liquidity and minimizing risk. We make trade simple, safe and fair, by making sure that companies get paid while helping people getting out of debt. This is how we contribute to a sound economy for society, companies and individuals.

- Cunostinte medii hardware (PC);
- Cunostinte peste medie a sistemului de operare Windows (accent pe Windows XP si Windows 7) si abilitati de rezolvare a problemelor uzuale;
- Cunoastere peste medie a pachetului Microsoft Office si abilitati de rezolvare a problemelor uzuale;
- Cunostinte medie de retelistica (LAN);
- Limba ENGLEZA la nivel avansat;
- Atitudine orientata spre client, capacitate buna de relationare prin intermediul telefonului, in scris si personal;
- Comunicare si lucru in echipa.

- Preia telefonic, prin intermediul e-mail-ului sau prin alte sisteme specifice semnalarile clientilor referitoare la incidente aparute;
- Asigura suportul tehnic de la distanta sau in persoana;
- Analizeaza si rezolva incidentele semnalate in limita competentelor stabilite;
- Mentine contactul cu clientul si celelalte parti implicate in rezolvarea incidentelor pana la solutionarea acestora;
- Actioneaza ca suport tehnic pentru inginerii de sistem;
- Monitorizeaza si raporteaza incidentele si problemele semnalate, propune solutii pe termen mediu si lung;
- Contribuie la verificarea si actualizarea documentatiei referitoare la solutiile tehnice si procedurile de lucru.