Financial Claims with FRENCH

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

- Customer service mentality;

- Channel Business knowledge;

- Advanced English and French;

- Excellent communication and training skills;

- Ability to handle conflict situations;

- Problem solving abilities;

- Team player, networking capabilities;

- Good organization skills, structured approach;

- Ability to prioritize workload based on business and team needs;

- Quality awareness;

- Ability to manage high volume of work with accuracy.

- Manage and coordinate any Claims scheduling/prioritization requests with the supply chain organizations to meet partner expectations;

- Conduct regular operational reviews (current status and issues) with Partner Operational staff;

- Provide daily operational support to Partners via telephone and e-mail – be easy to reach;

- Manage the daily interaction with the Transaction Processing Center, find solutions to queries and issues raised and provide coaching and training as needed;

- Ensure that agreed service levels are met;

- Manage the claims processes. Ensure resolution of all channel financial claims;

- Be first entry point for the Partners regarding claims/disputes;

- Deal with all written or verbal requests from the partners (inquiries, complaints, etc);

- Provide partners with solutions when problems arise;

- Use own judgment to escalate issues at the right time and to the correct owner.