NOC Level 1 - Customer Success Advisor
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We are proactive and knowledgeable marketers with a passion for growth and delivering real results to our clients' business through our proprietary technology platform, clever campaigns and ongoing actions.Cerinte
Great candidates will:
• Have the desire to start and develop a career in IT industry - Networking;
• Already have a great interest and some basic knowledge of Networking and Linux (Cisco CCNA or Linux course would be a considerable plus);
• Be great communicators and have proactive customer skills;
• Have great speaking and writing English skills;
• Love the flexibility of working in multiple shifts;
• Enjoy being a part of a great team and culture
You will have the chance to:
- Offer high quality client service and monitoring � proactive involvement towards clients and providers;
- Offer e-mail / chat support for providers and clients through Skype and web-chat;
- Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3;
- Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3;
- Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client;
- Keep an orderly track and update the monitoring system with any new services provided to the clients;
- Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team;
- Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.).