Helpdesk Support with Italian

Angajator: Accenture
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.11.2017
    Scurta descriere a companiei

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Cerinte

    • Fluency in Italian;
    • Fluency in English;
    • Part-time schedule (9:00 – 13:00);
    • Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office);
    • Verbal and written communication skills;
    • Problem solving and analysis skills.

    Responsabilitati

    •Provides first level IT support through the analysis of system generated events;
    • Uses basic technical and service knowledge to ensure event correlation and diagnosis is efficient;
    • Assumes initial ownership for the coordination, investigation and documentation of a system event;
    • Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed;
    • Demonstrates understanding of the customer’s business needs and apply them to the management of system events & incidents;
    • Teams with technical team on site and the service desk to ensure the coordinated management of incidents;
    • Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs;
    • Able to understand system errors at a basic level & assess the risk of events and escalate appropriately to protect client services.