Web platforms support responsible

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Angajator: Grup Renault Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 15.11.2017
    Scurta descriere a companiei

    Grup Renault Romania

    Pasiunea este motorul Grupului Renault. Din pasiune pentru masini si pentru oameni avem astazi in Romania o gama completa de activitati prin care ii oferim fiecarui client vehiculul potrivit. Sa te alaturi Grupului Renault Romania inseamna sa iti poti pune amprenta in oricare dintre etapele de dezvoltare ale unui vehicul: design, proiectare, testare, fabricaţie, logistică, vânzare, post vânzare şi finanţare. Sa faci parte din echipa noastra inseamna sa participi la crearea vehiculului viitorului.

    Cerinte

    In this position you need French and English at advanced level, knowledge of the Microsoft Office Package and experience in IS platforms support.
    It would also be great if you would be familiar with the following:
    The digital environment in general.
    JIRA and Confluence Tools
    Adobe Tools (AEM, Target, Social, Analytics, Campaign etc)
    Our future colleague is also:
    Autonomous in his/hers daily activity and rigorous handling of tasks.
    Able to collaborate with international stakeholders.
    Someone who comes across as pleasant, positive and polite in online communications
    An insanely curious person who keeps up with all the novelties in the digital domain.
    Client oriented.
    A proactive and enthusiastic team player.

    Responsabilitati

    We are looking for a passionate Web platforms support responsible to help us create user experiences for Renault Group digital platforms.
    In this position you will provide 1st level support to digital managers and external agencies from countries that sell Renault and Dacia brands, which have implemented Renault digital platforms.

    Some of your responsibilities:
    Respond to all support request (bugs, incidents, information or access demands) coming from digital managers form all countries who have difficulty using Renault digital platforms.
    Qualify the support request and to provide a solution and if the subject is not in your area of competence to escalate to the appropriate person.
    Follow up the subject and to insure that the stakeholder receives the answer in the appropriate time and in a useful manner.
    Update and enrich the library of solution files used by the whole support teams to answer to countries.
    Maintain and update the procedures describing the support process for platform users.
    Measure the satisfaction grading for all solved request and to propose action plans for improvements
    What do you think? Is this role made for you? Then take action and apply!