SMS Account Manager
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Nobel Romania S.R.L., part of the same Nobel group as Nobel LTD. which was founded in 1998, is one of the global leaders in carrier and VoIP telecommunications. The company has a history of expansion and profitable growth on a period of over 19 years and is well positioned for future success. Our main business divisions offer services for consumers, covering both web and mobile solutions, for distribution partners, as well as for the largest telecom companies in the world. Plans for the future include both developing the already established sectors, as well as delving into new areas of business pioneering.
Nobel's employees are our most valuable asset. We offer numerous opportunities for both professional and personal development towards challenging careers.
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• 2 years direct sales or brokerage experience
• Excellent English communication skills, both written and oral
• Negotiation abilities
• Problem Solving
• Time management
• Learning on the fly
• Customer Focus
• Risk Taking
• Results Orientation
• University graduate
• Telecom background
• Inter-cultural environment exposure could be an asset
• Achieves sales quota as established by the management by negotiating buying and selling rates according to company’s policy.
• Is proactive identifying of customer’s needs in terms of destinations, rates, financial arrangements and market trends.
• Escalates any outstanding issues to the management and debate decisions with peers.
• Analyzes the regular sales & usage reports, as documented in the Activity Program.
• Learns about company products and services, existing contracts terms, accounts history, financial aspects, market trends, emergent opportunities, key competitor offering.
• Achieves customer satisfaction through high level of account management and supporting customer requirements.
• Issues and follows-up on trouble tickets and assure that customer’s requirements are fulfilled timely.
• Builds business partnership by managing the relationship at all levels, based on trust and common objectives.
• Adds value to customers business by building awareness on opportunities that our services and expertise may bring in their business.
• Keeps him/her updated on industry knowledge and trends, searches web resources, gets involved in industry related discussion groups, attends seminars.
• Shares expertise with peers and is proactive in developing/improving internal business processes and procedures.