Collections Analyst with Polish/Italian

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Angajator: Accenture
  • Altele
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 09.01.2018
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    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C


    - Fluency in Polish (B2+ level)
    - Ease in using English, on a daily basis (B2 level is required);
    - University graduate-fiancial studies represent a plus;
    - Previous experience in customer service is a plus;
    - Previous experience in collections - would be a plus;
    - Ability to focus on details;
    - Ability to work efficiently in a team, but also individually;
    - Good in working with numbers and information;
    - Driven and enthusiastic personality;


    We have recently expanded our portofolio with a new collaboration. If you know one of the languages mentioned in the job title, and also are able to communicate in English, we might be a perfect match. Below you may learn a few things about the tasks that are required by the job:

    •Thoroughly manage the collections portfolio of the client:
    • Collection calls, escalation and issue dunning letters to overdue accounts
    • E-mail communication
    • Dispute resolution
    • Recommendations for credits/write-offs
    • Reconciliation
    • Participate in client and customer conference calls;
    • Provide customer service regarding collection issues, process customer refunds, process and review account
    adjustments, resolve client discrepancies and short payments;
    • Respond to all requests for accounts receivable information or analysis to the client;
    • Generate and distribute weekly/monthly reports;
    • Establish and maintain effective and cooperative working relationships with the involved departments.