Collections Officer with Polish

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- Fluency in Polish (B2+ level)
- Ease in using English, on a daily basis (B2 level is required);
- University graduate-fiancial studies represent a plus;
- Previous experience in customer service is a plus;
- Previous experience in collections - would be a plus;
- Ability to focus on details;
- Ability to work efficiently in a team, but also individually;
- Good in working with numbers and information;
- Driven and enthusiastic personality;

•Thoroughly manage the collections portfolio of the client:
• Collection calls, escalation and issue dunning letters to overdue accounts
• E-mail communication
• Dispute resolution
• Recommendations for credits/write-offs
• Reconciliation
• Participate in client and customer conference calls;
• Provide customer service regarding collection issues, process customer refunds, process and review account
adjustments, resolve client discrepancies and short payments;
• Respond to all requests for accounts receivable information or analysis to the client;
• Generate and distribute weekly/monthly reports;
• Establish and maintain effective and cooperative working relationships with the involved departments.

We offer:
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
- Relocation package for candidates from other cities/ countries (if applicable).