Application Technical Support with Italian

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.04.2020
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
    Would you like to start a career in one of the largest organizations in the world?

    IN TURN WE WOULD LIKE YOU TO HAVE:

    -Fluency in Italian and English (min B2), both written & spoken;
    -Availability to cover 4 shifts: 06:00-15:00/09:00-18:00/09:00-18:00/11:00-20:00
    -Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    -Verbal and written communication skills;
    -Active listening skills;
    -Detail-oriented and analytical thinking;
    -Positive ‘can-do’ approach;
    -Problem solving and analysis skills;
    -Customer service orientation.

    Responsibilities

    What will you do?

    -Technical Support agents assist end users in day by day operations with specific applications;
    -Receive and assess claims according to defined procedures;
    -Receive and log all e-mails/web/phone calls and ensure proper documentation;
    -Research of required information using available resources, user guides and match complaints with known errors and issues;
    -Support in using application functionalities, identification of possible workaround;
    -Identify and escalate priority issues;
    -Helps agents in routing complaints to appropriate second level group;
    -Attend to information requests from customers and track the status of consignments on the system;
    -Handle operational queries with a sense of urgency and deliver an accurate final job;
    -Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
    -Take steps to improve performance based on coaching.

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