Customer Support Expert Engineer

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Angajator: Nokia
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Telecomunicatii
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
    • Actualizat la: 09.11.2017
    Remote work: On-site

    Job description

    Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
    Role
    Within Customer Support (CS), Radio Network Support (RNS) team is actively involved in product testing & troubleshooting activities during introduction of new release of software (SW) or new hardware (HW) to new or existing customers of Nokia and in some cases even in commercial deployment phase.
    The position consists in testing new SW loads and/or new HW modules and performing the investigations of technical issues related to the Single Radio Access Network (SRAN), Radio part of Long Term Evolution (LTE) and Telco Cloud of Nokia solutions
    Main activities
    • contributes to test strategy and write test cases for our customers (regression and/or new features)
    • tests plan dry run on the internal lab platforms prior to go on site
    • detailed technical investigations for open cases and follow up
    • ensure test cases exit criteria are met in the new product validation scope -to reproduce within our own laboratory the behavior in case of issues encountered, whenever when is not possible within the customer’s premises
    • To ensure the readiness of the other teams involved in the process via transfer of the troubleshooting methodology through Knowledge Transfer Session.
    • To perform analysis of the issues based on the internal traces of the equipment using Nokia internal tools or 3rd party tools
    • To elaborate solutions and workarounds for avoiding the product issues without software modification when possible
    • Engineer (preferably telecom or computer since, but not mandatory)
    • Background in Radio technologies (3G,2G,4G) would be a plus
    • IP Transport, IPSec would be a plus
    • Experience in 3GPP standards & protocols
    • Good analysis and synthesis skills
    • Good communication skills and team spirit
    • English fluent

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