Customer Support Expert Engineer
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- contributes to test strategy and write test cases for our customers (regression and/or new features)
- tests plan dry run on the internal lab platforms prior to go on site
- detailed technical investigations for open cases and follow up
- ensure test cases exit criteria are met in the new product validation scope -to reproduce within our own laboratory the behavior in case of issues encountered, whenever when is not possible within the customer’s premises
- To ensure the readiness of the other teams involved in the process via transfer of the troubleshooting methodology through Knowledge Transfer Session.
- To perform analysis of the issues based on the internal traces of the equipment using Nokia internal tools or 3rd party tools
- To elaborate solutions and workarounds for avoiding the product issues without software modification when possible
- Engineer (preferably telecom or computer since, but not mandatory)
- Background in Radio technologies (3G,2G,4G) would be a plus
- IP Transport, IPSec would be a plus
- Experience in 3GPP standards & protocols
- Good analysis and synthesis skills
- Good communication skills and team spirit
- English fluent