Radio Network Support Engineer

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Angajator: Nokia
Domeniu:
  • Inginerie
  • Telecomunicatii
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
    • Actualizat la: 09.11.2017
    Remote work: On-site

    Job description

    Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
    Role
    Within Customer Support (CS), Radio Network Support (RNS) team is actively involved in product troubleshooting activities during introduction of new release of software (SW) or new hardware (HW) to customers of Nokia.
    The position consists of performing the investigations of bad behavior on different equipment on different technologies from Nokia solutions, like, Single Radio Access Network (SRAN), Radio part of Long Term Evolution (LTE or 4G), RNC from WCDMA (3G), Telco Cloud.
    Main activities
    • To perform analysis of the behavior of the SBTS based on the internal traces of the equipment
    • To elaborate solutions and workarounds for avoiding equipment malfunction
    • To elaborate an investigation plan to our clients in order to collect sufficient data from the equipment for the problems to be analyzed and understood.
    • To report the technical details of the analysis performed and explain the proposed solution
    • To try to reproduce within our own laboratory the bad behavior of the supported equipment, when this is not possible within the customer’s premises
    • To ensure the readiness of the other teams involved in the process via transfer of the troubleshooting methodology through Knowledge Transfer Session.
    • To work with the NOKIA ticketing system based, by updating the status of investigation of the issue regularly
    • Engineer (preferably telecom or computer since, but not mandatory)
    • Background in Radio technologies (3G,2G,4G) would be a plus
    • IP Transport, IPSec would be a plus
    • Experience in 3GPP standards & protocols
    • Good analysis and synthesis skills
    • Good communication skills and team spirit
    • English fluent

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